How we do it

As a professional offshore software development service provider, we have a clear understanding of our clients' needs based on our years of outsourcing experience.

It is quite easy to start a project with Shinetech. The following is a brief and non-technical overview of how Shinetech works with you:

Registration

• I want to contact you but I am afraid my contact info will be used for other purpose.

IP Protection

• How do you protect my Intellectual Property?

Start the Project

• What should I do if my requirement is only a general idea?
• What should I do if I have a fully documented specification?
• What should I do if I want an experienced offshore Agile team?
• What should I do if I want to start our cooperation from a small-sized team?
• What should I do if I only need dedicated offshore resources involved in my team?
• What should I do if my project is completed partly by other outsourcing team but it doesn’t satisfy me?

Development Process

• What methodology do you adopt during the development process?
• How do you handle my renew request or overruns during the projects?
• How do you deal with my request of team member change?
• How can I know the progress of the project in real time?
• How can we have an effective communication?

Warranty Period & Termination

• What could I do if any problems found after the project delivery?
• What are the cancellation terms in case our relationship doesn't work out?

Payment Terms

• How to make a payment?

Other questions

• What if my questions are not covered in the list?

Registration

Q: I want to contact you but I am afraid my contact info will be used for other purpose.
A: Shinetech respects your privacy. We do not rent, sell, or share personal information with other people or irrelevant companies except to provide the products or services you've requested. Please see our privacy policy for details. >> top

IP Protection

Q: How do you protect my Intellectual Property?
A: Shinetech considers compliance with the Laws and International Agreements on Intellectual Property (IP) as a critical element in the company's long-term development strategy. With a complete set of mature IP Protection policy, Shinetech guarantees a high degree of confidentiality and security in every client's project. Please read Shinetech Intellectual Property (IP) protection policy for details. >> top

Start the Project

Q: What should I do if my requirement is only a general idea?
A: At this stage, you could resort to us and tell your needs and expectations. The suitable consultants will approach you to learn as much as possible about your software outsourcing needs and work with you to build a detailed specification out of it as long as you have clear thoughts on what you really want.

Q: What should I do if I have a fully documented specification?
A: Send it over to us and we will evaluate and analyze the project based on the detailed requirement, then a proposal will be created and with your approval with it, we will submit the resumes of proper resources with required skills and experience for your validation. Subsequently a team with required personnel is identified as well as the hardware/software environment is set up. After all these done, the project kicks off.

Also we provide free pilot to establish a deep and trustful relationship with you.

Q:What should I do if I want an experienced offshore Agile team?
A: Shinetech will set up an Offshore Development Center (ODC) which will act as a virtual extension of your own development team to provide development, ongoing support & enhancement, testing services. For more details about our ODC, please read: Offshore development center.

Q: What should I do if I want to start our cooperation from a small-sized team?
A: Our Mini Offshore Development Center is your best choice. It features its cost efficiency and flexible structure to meet your various business requirements. We guarantee your quality, and cost of iteration will be waived if you are not satisfied with our work in any given iteration.

Q:What should I do if I only need dedicated offshore resources involved in my team?

A: Shinetech will set up a Staff Offshore Development Center which allows you to easily hire your own IT professionals in China with highly reduced cost. The developers are working dedicatedly for you, and Shinetech acts as your HR department guaranteeing a transparent development process and resources consistency.

Q: What should I do if my project is completed partly by other outsourcing team but it doesn’t satisfy me?

A: A: Send your project to us and we will make an evaluation in detail based on your current situation, then a proposal will be offered to you. We will try to reuse as much original code as we can to save more for you and guarantee the output to meet you business requirement with agile method. >> top

Development Process

Q: What methodology do you adopt during the development process?

A: Briefly, agile development is followed in our development process. We have good experience in working with agile methodology, to control the project/milestones delivered within time and budget range, but at the same time, it’s also adaptable for your needs.
Generally speaking, our agile methodology features iterative development, transparent process, mutual efforts in development plan & development, sufficient communication and feedbacks, etc.

Q: How do you handle my renew request or overruns during the projects?

A: Our agile development methodology allows requirement changing, even at late stage of the project. Actually we have quite a few successful projects ranging from couple of man months to hundreds man months, in which the requirement changes very frequently from client’s side.

Q: How do you deal with my request of team member change?

A: If for any reason, team member needs to be switched, we offer knowledge transfer/project training free of charge within a period to ensure your project go on smoothly.

Q: How can I know the progress of the project in real time?
A: With the professional online project management system Microsoft VSTS (Visual Studio Team Suite), Project Status Tracking & Management system, and meanwhile with regular progress reports, you could monitor the progress of your project at any time.

Q: How can we have an effective communication?
A: Various communication channels have been developed for you and Shinetech to reach each other conveniently at every stage of a project. It includes face-to-face communication, conference calls, instant messengers or emails, IP phones and Netmeeting. >> top

Warranty Period & Termination

Q: What can I do if any problems found after the project delivery?
A: Within 3-month warranty period after the software was delivered, any bug(s) in the code will be corrected free of charge.

Q: What are the cancellation terms in case our relationship doesn't work out?
A: You can cancel the agreement at any time without any judicial proceeding being necessary when you are not satisfied with our work.>> top

Payment Terms

Q: How to make a payment?
A: Client must pay the Charges as agreed in the applicable Work Order.

• Advance payment: As a rule, all projects start upon receipt of an advance payment after the Contract has been signed. For ODC projects, advance payment should be one month fee, for Fixed-price projects, it should be 20-30% of the total contract amount.
• How and where to pay: We will email you the invoices with the bank information so that you can make wire transfer or credit card payments to our bank. For ODC projects, the invoice will be sent monthly, usually on or near the first day of each month. For Fixed-price projects, the charge will be made according to schedule with each delivery.
• Payment Schedule: Payments should be made in fifteen days on receipt of the e-mail invoice. We greatly appreciate your notification on the day that the payment was wired. >> top

Other questions

Q: What if my questions are not covered in the list?
A: We cordially invite you to contact us via e-mail, phone or fax for more information.

Phone: 86-10-82029769 or 86-13701105473(mobile)
Fax: 86-10-62370741
E-mail: sales@shinetechchina.com

To know more about Shinetech, please download here:
Company brochure
Methodology and technical approach
Shinetech QA process management whitepaper
Shinetech offshore development center(ODC) whitepaper